heyboji Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing, betting on cricket, playing slots, claiming bonuses, and staying safe on heyboji — answered clearly in one place.
This FAQ page covers the most common questions from heyboji players across Bangladesh — from creating your account and verifying your identity, to depositing with bKash, Nagad, and Rocket, understanding bonus wagering requirements, betting on BPL and T20 cricket, and using our responsible gaming tools. If your question is not answered here, our support team is available 24/7 at [email protected].
What This FAQ Covers
heyboji's FAQ is organised into five topic areas so you can find answers fast. Each section addresses real questions from players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
Account & Registration
How to sign up, what documents are required for KYC, how to reset your password, and what happens if your account is suspended or you want to close it.
Deposits & Withdrawals
Processing times, minimum and maximum amounts, supported methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, plus fee information and withdrawal delays.
Games & Gameplay
Cricket betting rules for BPL and T20 matches, slot RTP, live casino mechanics, mobile compatibility, and fair play certification for all heyboji game providers.
Bonuses & Promotions
Welcome bonus eligibility, wagering requirements explained in plain English, free spins terms, reload offers, and how the heyboji loyalty programme works for regular players.
Safety & Responsible Gaming
Platform security, SSL encryption, 18+ enforcement, self-exclusion requests, deposit limits, time-out tools, and where to find professional support if gambling becomes a concern.
Still Need Help?
If your question is not answered in the sections below, heyboji's support team is available around the clock. Email [email protected] with your account username and a description of your query.
Account & Registration
How do I create a heyboji account?
Creating a heyboji account takes under three minutes. Visit the heyboji Login page, click the registration option, and fill in your full name, date of birth, Bangladesh mobile number, email address, and a secure password. You must confirm that you are at least 18 years old and agree to the Terms & Conditions. Once submitted, you will receive a verification SMS or email to activate your account and gain access to all games and betting markets.
What documents do I need to verify my he yboji account?
heyboji requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Documents should be clear, unobstructed photographs or scans showing all four corners. KYC is required before your first withdrawal can be processed.
How long does heyboji KYC verification take?
heyboji typically completes identity verification within 24 to 48 hours of receiving your documents. During busy periods such as major cricket tournaments — BPL, IPL, or T20 World Cup season — processing may take up to 72 hours. You will receive an email confirmation once your KYC is approved. If your documents are rejected, the email will explain exactly what needs to be resubmitted.
I forgot my heyboji password — how do I reset it?
On the heyboji Login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link via email or a one-time PIN via SMS within a few minutes. Follow the link, enter your new password, and log in as normal. If you do not receive the reset message within 10 minutes, check your spam folder or contact [email protected] for manual assistance.
Can I have more than one heyboji account?
No. heyboji strictly enforces a one-account-per-player policy. Duplicate accounts are identified during KYC and may result in both accounts being permanently suspended and any balances being forfeited. If you already have a heyboji account and are having trouble logging in, use the password reset function or contact support — do not create a second account to work around a login issue.
How do I close my heyboji account permanently?
To permanently close your heyboji account, email [email protected] from your registered address with the subject line "Account Closure Request". Include your username and the reason for closure. Any remaining real-money balance will be returned to your verified withdrawal method after a standard identity check. Account closure is processed within 5 business days. If you are closing your account due to gambling concerns, please consider self-exclusion instead — see our Responsible Gaming page for details.
Deposits & Withdrawals
How long does a bKash deposit take on heyboji?
A bKash deposit on heyboji is credited to your account balance almost instantly — typically within 30 seconds to 2 minutes of completing the transaction on your bKash app. If your deposit has not appeared after 10 minutes, check the transaction status in your bKash history first. If the amount was deducted from your bKash wallet but has not reached your heyboji balance, contact support with your bKash transaction ID for a manual trace.
What is the minimum deposit amount on heyboji?
The minimum deposit on heyboji is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum deposit is ৳500. Card deposits via Visa and Mastercard carry a minimum of ৳300. These thresholds apply regardless of which currency the deposit is made in — all amounts are settled in BDT.
What is the minimum withdrawal amount on heyboji?
The minimum withdrawal on heyboji is ৳500 across all supported payment methods. There is no maximum withdrawal limit for verified accounts in good standing, though very large withdrawals above ৳200,000 may require additional identity confirmation as part of our standard anti-money-laundering checks. Unverified accounts cannot process any withdrawal until KYC is completed.
How long do heyboji withdrawals take to arrive?
heyboji processes withdrawal requests within 1 to 3 business hours for bKash, Nagad, and Rocket. Bank transfers to Dutch-Bangla, BRAC, Sonali, or other Bangladeshi banks typically take 1 to 3 business days depending on the receiving bank's clearing schedule. Card withdrawals via Visa or Mastercard may take 3 to 5 business days. Withdrawal speed also depends on your KYC status — unverified accounts will experience delays until verification is complete.
Does heyboji charge fees on deposits or withdrawals?
heyboji does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, your bank, or your card issuer — may apply their own transaction charges. heyboji recommends checking your mobile banking app's fee schedule before initiating a large transfer. Any fees shown during checkout originate from the payment provider, not from heyboji.
Can I withdraw to a different payment method than the one I deposited with?
heyboji's standard policy requires withdrawals to be returned to the same payment method used for the most recent deposit. This is a security measure to prevent fraud and money laundering. For example, if your last deposit was made via Nagad, your withdrawal must go back to the same Nagad account. If your original deposit method is no longer available, contact [email protected] who will guide you through the alternative verification steps required to redirect the withdrawal.
Games & Gameplay
What cricket betting markets does heyboji offer for BPL matches?
heyboji covers Bangladesh Premier League (BPL) matches with a wide range of betting markets including match winner, top batsman, top bowler, total runs over/under, method of dismissal, and live in-play betting on each delivery. During the T20 World Cup and IPL seasons, heyboji also offers ball-by-ball markets, player performance specials, and series-winner bets for Bangladesh Tigers fixtures. All BPL odds are updated in real time and displayed in decimal format with BDT stakes.
Are heyboji's slot games fair and certified?
Yes. All slot games on heyboji are supplied by certified third-party game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, whose RNG (random number generator) systems are independently audited by accredited testing laboratories. heyboji does not modify game logic or RTP settings — the results you see are determined entirely by the provider's certified RNG. Each game's return-to-player percentage is published in the game's information panel.
What is the RTP on heyboji slot games?
RTP (return to player) varies by game. Most slots on heyboji carry an RTP between 94% and 97%, with some high-volatility titles going slightly lower. Mahjong Ways 2 by PG Soft, for example, has a published RTP of approximately 96.95%. You can find the exact RTP for any game by clicking the information or help icon within the game itself before placing real-money bets.
Can I play heyboji games on my mobile phone?
heyboji is fully optimised for mobile play on both Android and iOS devices. The entire game library — including slots, live casino tables, and sports betting — is accessible through your mobile browser without any app download required. Simply visit heyboji.net on your phone's browser, log in, and all games load natively in mobile-responsive layout. For the best experience, heyboji recommends using Chrome on Android or Safari on iOS with a stable internet connection.
What live casino games are available on heyboji?
heyboji's live casino section is powered by Evolution Gaming and Ezugi, offering live dealer roulette, baccarat, blackjack, teen patti, andar bahar, and game-show style titles such as Crazy Time and Lightning Roulette. Live tables operate 24 hours a day, 7 days a week, streamed in HD from professional studios. Minimum bet amounts on live tables start from ৳50 per hand or spin, making them accessible to players across all budget levels.
What happens to my bet if a cricket match is abandoned or rained out?
If a cricket match covered by heyboji is abandoned, called off due to rain, or does not complete the minimum required number of overs for a result to be declared, all pre-match bets are voided and stakes are returned to your heyboji account balance in full. In-play bets placed after the match has started may be settled differently depending on how far play had progressed — the specific settlement rules for each market are detailed in heyboji's sports betting terms.
Bonuses & Promotions
What is heyboji's welcome bonus and how do I claim it?
heyboji offers new players a welcome bonus on their first deposit — the current offer matches a percentage of your initial deposit up to a specified bonus cap in BDT. To claim it, simply register a new account, make your first qualifying deposit of at least the stated minimum, and the bonus is credited automatically within minutes. The welcome bonus is available to players in Bangladesh making their first-ever real-money deposit on heyboji. Full terms including wagering requirements apply.
What does wagering requirement mean on heyboji bonuses?
A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 30x wagering requirement means you need to place ৳30,000 in total qualifying bets before you can withdraw bonus-derived winnings. heyboji displays the wagering requirement clearly on every bonus offer page before you opt in.
Do heyboji free spins have a wagering requirement?
Yes. Free spins winnings on heyboji are subject to a wagering requirement before withdrawal, typically between 20x and 35x the total winnings generated from the free spins. The specific multiplier is stated on each free spins promotion page. Winnings from free spins are credited as bonus funds, not real cash, until the wagering requirement is fully met. Unused free spins expire within 7 days of being credited if not used.
Can I use a heyboji bonus on sports betting as well as casino games?
It depends on the specific promotion. heyboji offers separate bonus pools for casino play and sports betting. A casino welcome bonus is typically restricted to slot and live casino games only and does not count towards sports wagering requirements. Sports-specific bonuses such as a cricket accumulator boost or a BPL free bet are restricted to eligible sports markets. Always read the "Eligible Games" or "Eligible Markets" section of each promotion before placing your wagering requirement bets.
Does heyboji have a loyalty or VIP programme for regular players?
heyboji rewards consistent players through a tiered loyalty programme. As you wager real money on casino games and sports betting, you accumulate loyalty points that determine your tier level. Higher tiers unlock benefits including faster withdrawal processing, increased deposit limits, dedicated account management, exclusive reload bonuses, and early access to new game launches. Points are tracked automatically in your account dashboard and reset on a rolling basis each month.
Safety & Responsible Gaming
Is heyboji safe to use in Bangladesh?
heyboji operates as a secure online entertainment platform using SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal details, payment information, and account activity are stored on encrypted servers with restricted access. heyboji uses industry-standard fraud detection systems and conducts regular security audits. We do not share your data with third parties for marketing purposes without your consent — see our Privacy Policy for full details.
Is heyboji legal in Bangladesh?
heyboji is an internationally operated online entertainment platform accessible to players in Bangladesh. heyboji does not make specific legal claims regarding the regulatory status of online gambling in individual jurisdictions. Players are responsible for understanding and complying with the laws applicable in their own location. heyboji recommends consulting local legal guidance if you have questions about online gambling regulations in Bangladesh.
How do I set a deposit limit on heyboji?
You can set a daily, weekly, or monthly deposit limit directly from your heyboji account settings under the Responsible Gaming section. Enter your preferred maximum deposit amount in BDT and confirm. Reductions to your limit take effect immediately. Any request to increase a current deposit limit is subject to a mandatory 24-hour cooling-off period before it comes into force. heyboji strongly encourages all players to set a deposit limit that reflects their personal entertainment budget.
How do I self-exclude from heyboji?
To self-exclude from heyboji, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your full name and heyboji username. Self-exclusion is processed within 24 hours, permanently deactivates your account, removes you from all marketing lists, and cannot be reversed for a minimum of 6 months. Any real-money balance in your account at the time of self-exclusion is returned to your verified payment method. For more information, visit our Responsible Gaming page.
Can I take a short break from heyboji without closing my account?
Yes. heyboji's time-out feature allows you to temporarily suspend your account for a period ranging from 24 hours to 6 weeks without permanently closing it. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated — you must wait for the chosen period to expire. To activate a time-out, go to Account Settings, select Responsible Gaming, and choose the Time-Out option. This is a useful tool if you feel you need a short break but do not want a permanent exit.
What should I do if I think gambling is becoming a problem for me?
If gambling is causing financial stress, relationship difficulties, or emotional distress, heyboji urges you to act immediately. Start by using our in-account tools — set a deposit limit, activate a time-out, or request self-exclusion via [email protected]. Beyond heyboji's own tools, seek support from a qualified mental health counsellor or community health centre in your area. Talking to a trusted family member or friend about your concerns is often the first important step toward regaining control. heyboji's support team is available 24/7 and handles all responsible gaming queries with full confidentiality. You are never alone in this.
Still Have a Question?
If your question is not covered above, heyboji's support team is available 24 hours a day, 7 days a week. Send us your question, account username, and any relevant details — we typically respond within 30 minutes during Bangladesh Standard Time business hours.
[email protected]Please include your registered username in the subject line for faster response routing. All queries handled in English. Response time: under 30 minutes (BST business hours), under 2 hours (overnight).
Ready to Play on heyboji?
Now that your questions are answered, explore heyboji's full range of cricket betting, slots, live casino, and more. All games are accessible on mobile — no download required.