Responsible Gaming at heyboji

1. 18+ Age Restriction

heyboji operates as an adult entertainment platform. All users must be at least 18 years of age to register, deposit funds, or participate in any game or sports betting market available on heyboji. This age requirement is non-negotiable and applies equally to all players across Bangladesh, regardless of local customs or individual circumstances.

During registration, every prospective heyboji player is required to confirm their date of birth. Before any withdrawal is processed, heyboji's KYC (Know Your Customer) team verifies the player's age using official identity documents such as the National Identity Card (NID) or passport. Any account found to belong to a person under the age of 18 is immediately suspended, all funds are returned via the original payment method, and account data is deleted in accordance with our Privacy Policy.

If you suspect that a minor has gained access to a heyboji account — whether your own or another person's — please contact our support team immediately at [email protected]. heyboji takes underage gambling extremely seriously and will act swiftly on any credible report.

Protecting Minors at Home

If you share a device or a home network with children or teenagers, heyboji strongly recommends using reputable parental control software to restrict access to gambling websites. Always log out of your heyboji account after each session and avoid saving login credentials on shared devices.

2. Deposit Limits

One of the most effective ways to prevent problem gambling is to set a firm spending budget before you start playing. heyboji's deposit limit tool allows you to define the maximum amount you are willing to deposit within a given time period. You can set limits across three timeframes:

• Daily deposit limit: Maximum amount you can deposit within any 24-hour period.
• Weekly deposit limit: Maximum amount you can deposit across a rolling 7-day window.
• Monthly deposit limit: Maximum amount you can deposit within a calendar month.

Deposit limits can be set in Bangladeshi Taka (BDT) at any amount from ৳500 upwards. To set or adjust your deposit limit, navigate to the Account Settings section of your heyboji profile and select Responsible Gaming. Changes that reduce your current limit take effect immediately. If you request an increase to your deposit limit, a mandatory 24-hour reflection period is applied before the increase comes into force — giving you time to reconsider.

Loss Limits and Wager Limits

In addition to deposit limits, heyboji offers loss limit and wager limit settings. A loss limit caps the total amount you can lose within a defined period, while a wager limit restricts the total amount staked regardless of wins. These tools work alongside deposit limits to provide layered financial protection for heyboji players.

3. Time-Out & Cooling Off

Sometimes you simply need a break — not a permanent exit, but a short pause to step back from gambling and reconnect with other aspects of your daily life. heyboji's time-out feature is designed for exactly this purpose. A time-out temporarily suspends your heyboji account for a duration you select, during which you cannot log in, access any game or betting market, make deposits, or claim bonuses.

Available time-out periods on heyboji are:

• 24 hours
• 72 hours (3 days)
• 1 week
• 2 weeks
• 4 weeks
• 6 weeks (maximum for time-out — for longer breaks, consider self-exclusion)

A time-out takes effect within minutes of your request. You will receive a confirmation email to your registered address. Once a time-out is active, it cannot be cancelled or shortened — you must wait for the selected period to expire before regaining access. Any pending withdrawals that were already approved before your time-out began will continue to be processed normally.

How to Activate a Time-Out

• 1

  Log in to your heyboji account

  Access your account via the heyboji Login page and navigate to Account Settings.

• 2

  Select Responsible Gaming

  Locate the Responsible Gaming section within your account settings panel.

• 3

  Choose Time-Out

  Click on the Time-Out option and select your preferred break duration from the available periods.

• 4

  Confirm your selection

  Review and confirm your time-out request. The suspension takes effect immediately and a confirmation email is sent to your registered address.

4. Self-Exclusion

Self-exclusion is heyboji's most powerful responsible gaming tool. It is designed for players who believe that gambling has become — or is at risk of becoming — a serious problem in their life. Choosing self-exclusion is a brave and responsible decision, and heyboji fully supports players who take this step.

When you self-exclude from heyboji, the following happens:

• Your account is permanently deactivated and locked against all login attempts.
• All active bonuses and promotional offers are forfeited.
• Any remaining real-money balance in your account will be returned to you via your original deposit payment method (bKash, Nagad, Rocket, or other registered method) after identity verification is completed.
• heyboji will remove your profile from all marketing lists and you will no longer receive promotional communications of any kind.
• Your data is retained for the legally required minimum period for AML and compliance purposes and then securely deleted, per our Privacy Policy.

Requesting Self-Exclusion

To self-exclude, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your full name and account username. Our responsible gaming team will process your request within 24 hours and send you a confirmation. You may also request self-exclusion via our live chat support channel at any time of day or night.

5. Warning Signs of Problem Gambling

Problem gambling can develop gradually. Many players are unaware that their gambling has crossed from entertainment into harmful behaviour until the consequences are already significant. The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use heyboji's responsible gaming tools or contact our support team.

6. Player Protection Tools

Beyond deposit limits, time-out, and self-exclusion, heyboji offers several additional tools that help players maintain a healthy relationship with gambling.

Reality Check Notifications

heyboji's reality check feature sends you a pop-up notification at regular intervals during your gaming session — for example, every 30 minutes — displaying how long you have been playing, your net profit or loss for the session, and a prompt asking whether you wish to continue. This feature is particularly useful for slot and live casino sessions that can feel immersive and time-distorting.

Account Activity Summary

Your heyboji account dashboard includes a full transaction and gaming history log, updated in real time. You can review your total deposits, withdrawals, wins, and losses over any custom date range. Reviewing your gaming history regularly is a healthy habit that keeps your gambling transparent and honest — to yourself above all.

Loss and Wager Tracking

heyboji automatically tracks your cumulative net loss and total wagers staked over each calendar month. When you approach the limits you have set, the platform issues an automatic notification. If you have not set a loss or wager limit, heyboji encourages all players to do so via their account settings.

Cooling-Off on Limit Increases

As noted in the Deposit Limits section, any request to increase a deposit, loss, or wager limit is subject to a mandatory 24-hour cooling-off period before the new limit comes into force. This deliberate friction is designed to prevent impulsive upward adjustments made in the heat of a losing session.

7. Getting Help & Support

heyboji recognises that responsible gaming tools provided by a gambling platform are only one part of the support ecosystem. If you feel that gambling is having a serious impact on your life, your family, or your financial wellbeing, we strongly encourage you to seek professional support in addition to using heyboji's own tools.

You can reach heyboji's responsible gaming support team at any time:

External Support Resources

If you or someone you know in Bangladesh is struggling with gambling addiction, the following types of professional support may be available in your area. heyboji encourages players to reach out to qualified counsellors, mental health professionals, or community support organisations for guidance that goes beyond what a gaming platform can provide.

• Mental health counsellors: Qualified counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major cities can provide confidential support for gambling-related issues.
• Community health centres: Government and NGO-run health centres across Bangladesh offer free or subsidised mental health support services.
• Family and social support: Talking openly with trusted family members or friends about a gambling problem is often the first and most important step toward recovery.
• Financial counselling: If gambling has created financial difficulties, a financial counsellor can help you create a debt management plan and protect your family's financial security.

8. Our Commitment to Responsible Gaming

Responsible gaming is not a checkbox for heyboji — it is a core operating principle that shapes how we build and run our platform. We are committed to the following standards across every aspect of our operations in Bangladesh.

• No gambling advertising targeting minors: heyboji does not produce or distribute any marketing material designed to appeal to individuals under the age of 18.
• Honest representation of odds: heyboji presents all game return-to-player (RTP) percentages and betting odds transparently, without misleading players about their chances of winning.
• No pressure tactics: heyboji does not use countdown timers, artificial urgency messaging, or loss-chasing prompts in our communications or platform design.
• Staff training: All heyboji support staff are trained to identify indicators of problem gambling and to respond appropriately, escalating cases to our responsible gaming specialists where necessary.
• Regular policy review: heyboji reviews its responsible gaming policies and tools at least annually to ensure they reflect current best practices and the needs of our player community in Bangladesh.
• Player wellbeing over revenue: When a player's responsible gaming request conflicts with a revenue outcome, heyboji always acts in the player's best interest. We would rather lose a deposit than contribute to a player's financial or personal harm.